The control box no longer functions and the error message E99 appears on the control panel display.

The water temperature sensor is broken.


Possible causes

This sensor is sensitive to corrosion and chemicals in the water and can be damaged by normal wear and tear. The higher the intensity of use of the spa, the greater the chance that this sensor will fail. If the spa is often used in a too low ambient temperature, the chance of such a defect is much greater. Below 5 ° C, the use of the Intex PureSpa is strongly discouraged.


Switch off the control box

This sensor is located in the control box. As a consumer you are not allowed to open this box. Please disconnect the device and unplug the power cord. 


Register the problem online at the Intex Service Center via www.intexsupport.be (currently only Dutch and French are supported)