Receiving my parcel

How long will the delivery take?
Orders placed before 5:00 PM and weighing less than 30kg will be shipped the same day for next day delivery. Orders over 30 kg are shipped on a pallet. ...
Fri, 10 Apr, 2020 at 2:04 PM
Where is my order?
If your order has not arrived when you were expecting it then please check the following: Check you have received a dispatch confirmation email from us...
Wed, 22 Jan, 2020 at 2:06 PM
Can I change the Shipping Address?
We do provide the option to ship to an address different to the billing address. You can specify this at the checkout. If you have made a mistake with y...
Wed, 22 Jan, 2020 at 1:30 PM
There is a problem with the order I received
Did you not receive all items of your order (in 1 delivery)? Sometimes orders are sent in multiple packages. Check your inbox carefully. It is possible ...
Tue, 3 Mar, 2020 at 11:58 AM
Can I track my parcel?
If your order is shipped with a courier they will contact you with their own tracking information.  We are not able to offer tracking on pallets, but ou...
Wed, 22 Jan, 2020 at 1:43 PM
How can I activate my guarantee?
Please register your warranty request via www.intexsupport.be (currently only available in Dutch and French).  After receiving your online warranty request...
Thu, 30 Jan, 2020 at 1:41 PM